Terms and Conditions for Man With Van Wembleypark

These Terms and Conditions set out the basis on which Man With Van Wembleypark provides moving, transport, collection, delivery, and related labour services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are intended to create a fair, clear, and practical agreement for both parties, whether the service involves a single-item move, a partial load, or a larger domestic or commercial relocation.

For the avoidance of doubt, these terms apply to all standard services supplied under the name man with van Wembleypark, including loading, unloading, transportation, carrying, basic placement of items, and associated support agreed in advance. They do not replace any statutory rights that cannot lawfully be excluded. Nothing in these terms affects your rights as a consumer under applicable UK law.

We may update these terms from time to time to reflect changes in operational practice, legal requirements, or service standards. Any updated version will apply to new bookings made after the revised terms are published or otherwise brought to your attention. Customers are responsible for reviewing the terms that apply at the time they place a booking.

1. Booking Process

A booking with Man With Van Wembleypark is made when the customer provides the necessary service details and we confirm availability and price, either verbally, electronically, or in writing. A booking is only considered accepted once we issue a confirmation. Until that point, any quotation is an invitation to treat and not a binding offer. Confirmation may depend on route conditions, vehicle access, parking arrangements, the volume of items, the presence of specialist goods, and the accuracy of the information supplied by the customer.

Customers must provide complete and accurate information at the time of booking. This includes the collection and delivery addresses, access conditions, lift availability, item dimensions, estimated weight, number of load items, and any special handling requirements. If the information is incomplete or incorrect, we may revise the quotation, adjust the vehicle or staffing plan, alter the arrival time, or refuse to proceed where safe and practical performance is no longer possible. Additional charges may apply where the actual service differs from the original booking.

We reserve the right to decline any booking at our discretion, including where the work would be unsafe, unlawful, or outside the scope of our operations. We may also refuse a booking if we reasonably believe that the customer intends to move prohibited, hazardous, or undeclared items, or if we cannot meet regulatory, security, or operational requirements.

2. Service Scope and Customer Responsibilities

Our service is limited to the tasks agreed at the time of booking or confirmed before the job begins. Unless specifically arranged, we do not dismantle or reassemble furniture, disconnect appliances, pack loose household goods, remove fixed fittings, or handle specialist equipment. If additional labour is requested on the day, it may be provided only where safe, lawful, and within our operational capability, and may incur extra fees.

Customers must ensure that all goods are ready for collection at the agreed time and that access is suitable for the vehicle and team. This includes arranging any necessary parking permissions, providing clear entry routes, and ensuring that items can be safely moved without undue delay. Where access is restricted, waiting time, failed delivery costs, return journeys, or additional labour charges may apply. It is the customer’s responsibility to advise us in advance of stairs, narrow corridors, fragile surfaces, low ceilings, or any other condition that could affect the move.

Customers must also ensure that items are properly prepared for transit. Fragile goods should be packed securely, loose contents removed where appropriate, and any known damage disclosed before loading begins. We may refuse to transport items that are insufficiently packed or that present a risk of breakage, leakage, contamination, or injury.

3. Pricing and Payments

All prices are based on the information supplied by the customer and may reflect vehicle size, number of movers, distance, waiting time, congestion, access difficulty, and the nature of the items being moved. Unless otherwise stated, quotations are subject to change if the job specification changes before or during the service. Any extra charges will be explained as soon as reasonably possible.

Payment terms will be confirmed at booking or before the job starts. Unless we agree otherwise, payment is due in full on completion of the service and must be made by the accepted payment method. We may request a deposit or advance payment to secure the booking, particularly for larger moves, peak periods, or services involving unusual timing or resources. Deposits may be non-refundable where cancellation occurs after the point at which we have reserved time, staff, or vehicle capacity specifically for your job.

If payment is not made when due, we reserve the right to retain goods to the extent permitted by law, suspend future services, charge reasonable administrative costs, and recover any losses arising from late payment. The customer will remain responsible for all sums outstanding, including any lawful interest or recovery costs where applicable. Any disputed charge must be raised promptly so that we can investigate it in good faith.

4. Cancellations, Amendments, and Delays

Customers may request to cancel or amend a booking, but the effectiveness of the cancellation depends on when notice is given. If you cancel well in advance, we will usually charge nothing or a reduced administrative fee, depending on the nature of the booking. If you cancel at short notice, after the vehicle has been dispatched, or once work has begun, you may be liable for the full charge or for costs already incurred. This includes crew time, fuel, waiting time, congestion exposure, and any third-party charges we cannot recover.

We may cancel or reschedule a booking if operational, safety, legal, or environmental conditions make performance impractical or unsafe. This may include severe traffic disruption, weather conditions, vehicle breakdown, staff illness, access restrictions, or the discovery of undeclared items that cannot be lawfully transported. Where we cancel for reasons within our control, we will seek to offer an alternative date or refund any amount paid for the unused portion of the service, subject to lawful deductions where justified.

We are not responsible for delay caused by events outside our reasonable control, including road closures, accidents, extreme weather, strikes, police directions, or the actions of third parties. In such circumstances, we will use reasonable efforts to keep the customer informed and to minimise disruption. However, time is not of the essence unless expressly agreed in writing.

5. Liability and Insurance

We take reasonable care when handling goods, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for loss arising from pre-existing damage, insufficient packaging, inherent defects, normal wear and tear, or incomplete information provided by the customer.

Customers should inform us before the move of any fragile, valuable, irreplaceable, antique, sentimental, or specialist items. While we may agree to transport such items, we may require additional precautions, an agreed valuation, or specific packing standards. Unless otherwise agreed in writing, we do not assume responsibility for items of exceptional value or for goods that are packed by the customer and not checked by our team.

Where we are found legally responsible for damage or loss, our liability will generally be limited to the lesser of the repair cost, replacement value, or a reasonable amount reflecting the nature of the service and any declared value, subject always to applicable law. Customers must notify us of any claim as soon as reasonably possible and, in any event, within a reasonable period after the event giving rise to the claim. We may require evidence such as photographs, receipts, or proof of ownership.

6. Waste, Disposal, and Environmental Compliance

Where the service includes collection, removal, or disposal of waste, the customer must ensure that the waste is accurately described and lawfully presented for handling. We only accept waste activities that comply with UK waste regulations and any applicable licensing or duty-of-care requirements. The customer must not present hazardous, clinical, chemical, illegal, or contaminated waste unless this has been expressly agreed in advance and can be lawfully managed.

We may refuse to remove or dispose of items that are misdescribed, unsafe, or prohibited by law. If waste is discovered to contain banned substances, sharps, asbestos, electrical hazards, solvents, fuel, or other regulated material, we may suspend the job, isolate the item, or hand it over to the appropriate authority where required. Any additional costs caused by incorrect waste declaration, contamination, or unlawful disposal requests will be charged to the customer.

The customer is responsible for ensuring that ownership and disposal rights exist for any item surrendered for waste handling. We do not accept responsibility for the loss of goods handed over for disposal unless we have expressly agreed otherwise in writing. We may issue or retain waste transfer information, records, or supporting documentation where required by law or operational procedure.

7. Items We Will Not Carry

For safety, legal, and insurance reasons, we may decline to transport items that are prohibited, dangerous, flammable, explosive, toxic, illegally held, or otherwise unsuitable for carriage in our vehicles. This includes, but is not limited to, gas cylinders, firearms, live animals, offensive weapons, uncontrolled chemicals, and substances subject to special transport rules. If a prohibited item is discovered after loading, we may remove it from the vehicle, refuse to continue, or report the matter where required by law.

We also reserve the right to refuse awkward, oversized, or excessively heavy items where doing so would create a risk to property or people. If an item requires specialist lifting equipment, a larger vehicle, or a trained crew beyond the scope of the original booking, the customer may be asked to rearrange the service or pay a revised price. We are not liable for delays or incomplete service caused by the refusal to move items that should not have been included in the booking.

Any item that is inherently unstable, leaking, broken, or structurally unsound must be disclosed before collection. If a customer conceals such conditions, they will be responsible for any resulting loss, contamination, or injury. We may also refuse loading if we consider that the item could damage the vehicle or other goods in transit.

8. Completion of Service and Claims

The service is normally completed when the agreed goods have been delivered, unloaded, or otherwise dealt with according to the booking instructions. Once items are placed at the delivery location, responsibility for their ongoing security, positioning, and care passes to the customer, unless our team remains onsite under a separate agreed arrangement. Customers should inspect goods promptly and report any visible issues before the team leaves, where reasonably possible.

If a customer believes that loss or damage has occurred, they should notify us without delay and provide reasonable supporting information. We may investigate by reviewing booking details, photographs, staff notes, route conditions, and any relevant third-party reports. Delay in reporting may affect our ability to assess the issue and may reduce the likelihood of a successful claim. This does not affect any rights that cannot be excluded by law.

Where a booking includes multiple stops, partial deliveries, or staged unloading, the customer is responsible for confirming the order of delivery and any special instructions in advance. We are not liable for consequences arising from unclear instructions, absent recipients, or inaccessible delivery points where the customer was responsible for making the necessary arrangements.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by applicable legislation.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by us to enforce a right or remedy on one occasion does not waive that right or remedy in future.

These terms form the full agreement between the customer and Man With Van Wembleypark in relation to the service, unless expressly varied in writing. In the event of inconsistency between these terms and a specific written agreement, the specific agreement will prevail only to the extent of that inconsistency. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions.