Privacy Policy
Man with Van Wembley Park Privacy Policy
This Privacy Policy explains how Man with Van Wembley Park collects, uses, stores, shares and protects personal data relating to its customers and prospective customers. It applies to all customers and service users of Man with Van Wembley Park within the Wembley Park area and surrounding localities, regardless of how you contact us or use our services.
Man with Van Wembley Park is committed to complying with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. We process your personal data lawfully, fairly and transparently, and only for specified and legitimate purposes.
Data Controller
For the purposes of data protection law, Man with Van Wembley Park is the data controller in respect of the personal data it collects and processes about its customers and potential customers in the Wembley Park area. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking or use our services:
Identification and contact details, such as your name, address, service address, and other contact details you provide to us when you enquire or book our services.
Service and booking information, including the date and time of your booking, collection and delivery addresses, access information, details of the items to be moved, and any instructions you provide.
Communication records, including information contained in emails, messages, forms, and any other communications you send to us, as well as records of our responses.
Billing and payment information, which may include details necessary to issue invoices, process payments and manage refunds. Payment card details are handled by secure payment processors and are not stored by us where this can be avoided.
Technical and usage information, where applicable, such as basic information about how you interact with our website, forms or online quote tools. This may include date and time of access and general device or browser information.
You may choose to provide additional information, such as special instructions for the service or accessibility information relating to collection or delivery locations. We only collect information that is relevant to providing our services and managing our relationship with you.
Lawful Basis for Processing
We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:
Performance of a contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking or use our man and van services.
Compliance with legal obligations: We may process your personal data when necessary to comply with legal and regulatory obligations, such as record keeping, accounting, tax and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing and improving our services, handling customer enquiries, ensuring security and preventing fraud, and pursuing or defending legal claims.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing before consent was withdrawn.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including responding to enquiries, issuing quotes, arranging and performing moves, and handling follow-up queries or issues.
To manage our customer relationship, including maintaining contact details, updating you about your booking, and providing customer service and support.
To process payments and manage billing, invoices and refunds, and to maintain financial and transactional records as required by law.
To improve and develop our services, including analysing service usage, addressing service quality issues and enhancing the efficiency and safety of our operations.
To communicate with you about changes to our terms, policies or services, and to send you information you have specifically requested.
To comply with legal and regulatory obligations and to cooperate with regulators and law enforcement where legally required.
To protect our rights, property and safety, and that of our customers and third parties, including the prevention and detection of fraud and the establishment or defence of legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy and in accordance with data protection law.
Service providers acting as data processors may process personal data on our behalf. These can include providers of payment processing services, IT and cloud storage services, customer relationship management tools, and providers that support scheduling and logistics. These processors are only allowed to process personal data in accordance with our instructions and must implement appropriate security measures.
Professional advisers such as accountants, auditors, insurers and legal advisers may receive limited personal data where necessary to provide their services and meet legal or regulatory requirements.
Public authorities, law enforcement agencies or regulators may receive personal data when we are legally obliged to disclose it or when disclosure is necessary to protect our rights or the rights of others.
If we reorganise or transfer part or all of our business, personal data may be shared as part of that process, but always in line with data protection law and, where required, with appropriate safeguards.
International Data Transfers
Where we use service providers or systems located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of protection or using contracts that require recipients to protect personal data to UK standards.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
The retention period will depend on the nature of the data and the context in which it was collected. In general, booking and service records are retained for a period necessary to handle queries, complaints and potential legal claims, as well as to meet tax and accounting obligations.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable steps to protect your data, no system or transmission of data can be guaranteed as completely secure. You are responsible for ensuring that any personal data you send to us is provided in a secure manner that is appropriate to its sensitivity.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Man with Van Wembley Park. These rights apply to all our customers in the Wembley Park area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: You may request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or assess an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds or where the processing is required for legal claims.
Right to data portability: For data you have provided to us and which we process based on your consent or on a contract, you may have the right to receive that data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how Man with Van Wembley Park handles your personal data, you can contact us using the contact details you normally use to reach us for services or enquiries.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have used your data. The Information Commissioner's Office is the UK supervisory authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make significant changes, we will take reasonable steps to inform you. The most current version of this Privacy Policy applies to all customers of Man with Van Wembley Park in the Wembley Park area.
