Terms and Conditions
Man with Van Wembley Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wembley Park provides removal, transport, and related services. By placing a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or organisation requesting or accepting our services.
1.2 Company means Man with Van Wembley Park, providing removal, transport, and associated services.
1.3 Services means any removal, delivery, packing, loading, unloading, transportation, or associated work carried out by the Company.
1.4 Vehicle means any van or other vehicle used by the Company to perform the Services.
1.5 Goods means any items, belongings, furniture, equipment, or materials transported or handled by the Company on behalf of the Client.
1.6 Service Area means the general locations in which the Company offers services, including Wembley Park and surrounding districts, as determined by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van services, including local and regional removals, collection and delivery, small office moves, domestic moves, furniture transport, and related assistance.
2.2 The Service Area typically includes Wembley Park and nearby areas; however, the Company may, at its discretion, accept work outside the usual Service Area. Additional charges, travel time, or surcharges may apply where the collection or delivery address falls outside the usual Service Area.
2.3 Any quotation or estimate is provided based on the information supplied by the Client and is subject to these Terms and Conditions. The Company reserves the right to amend the charges if the information provided was inaccurate or incomplete, or if the scope of work changes.
3. Booking Process
3.1 Bookings may be made using the contact methods published by the Company. By requesting a booking, the Client confirms that they are over 18 years of age and authorised to enter into a contract for the Services.
3.2 To provide an accurate quotation, the Client must supply full and truthful information about:
a the collection and delivery addresses, including any access restrictions or parking limitations.
b the nature and quantity of Goods to be moved, including approximate volume, number of items, and any particularly heavy, fragile, or valuable items.
c any special handling requirements, such as dismantling, reassembly, or awkward access such as stairs, narrow corridors, or low ceilings.
3.3 Bookings are only confirmed when the Company has accepted the request and, where required, the Client has paid any deposit or pre-payment specified by the Company.
3.4 The Company may refuse any booking request at its sole discretion, including, without limitation, where the location is outside the Service Area or the Company reasonably believes that the work cannot be carried out safely or lawfully.
4. Pricing and Quotations
4.1 Prices are generally based on an hourly rate, a fixed rate, or a combination of both, as confirmed at the time of booking. Any minimum booking period or call-out charge will be notified to the Client.
4.2 Unless otherwise stated, quotations do not include parking charges, tolls, congestion charges, fines, or additional fees imposed by third parties, all of which shall be payable by the Client.
4.3 If the move involves unusual access conditions, extended waiting times, additional labour, or additional mileage beyond what was originally agreed, the Company reserves the right to charge extra at the applicable rate.
4.4 All prices and quotations are exclusive of any applicable taxes unless explicitly stated otherwise. The Client remains responsible for any taxes or duties related to the Services, where applicable.
5. Payments
5.1 The Client must pay for the Services in the manner agreed at the time of booking. Payment terms may include cash on completion, bank transfer, or other methods accepted by the Company.
5.2 The Company may require a deposit or partial pre-payment to secure a booking. Any deposit terms will be communicated to the Client before the booking is confirmed.
5.3 Unless otherwise agreed in writing, all sums are payable on the day of the move, immediately upon completion of the Services, or at such earlier time as the Company may reasonably require.
5.4 If payment is not made when due, the Company may, at its discretion:
a suspend or cease work immediately.
b charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.
c retain Goods under a lien until payment is received and, where lawful, recover any reasonable storage or additional expenses incurred.
5.5 The Client shall not be entitled to withhold or set off any amounts due to the Company on the basis of any dispute or claim unless agreed in writing or determined by a court.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible using an accepted contact method.
6.2 The Company may apply a cancellation charge depending on the notice period provided:
a for cancellations with more than 72 hours notice before the scheduled start time, deposits may be refundable at the discretion of the Company, less any reasonable administrative costs.
b for cancellations between 24 and 72 hours before the scheduled start time, the Company may retain part or all of any deposit and may charge a portion of the estimated fee to cover lost work.
c for cancellations with less than 24 hours notice, or where the Client fails to be present or fails to provide access, the Company may charge up to 100 percent of the estimated fee, including any minimum charges.
6.3 If the Client requests changes to the date, time, addresses, or scope of the Services, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. The Company may revise the quotation or apply additional charges.
6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, the Company will use reasonable efforts to notify the Client and rearrange the Services. The Company will not be liable for any indirect or consequential loss arising from such cancellation or postponement.
7. Client Responsibilities
7.1 The Client is responsible for:
a ensuring that access is available at both collection and delivery addresses, including appropriate parking arrangements where possible.
b complying with any parking restrictions and covering any parking charges or fines incurred as a result of instructions given by the Client.
c packing and securing Goods properly unless the Company has agreed to provide packing services.
d disconnecting appliances, dismantling furniture, and securing loose items unless otherwise agreed in advance.
e ensuring that all Goods are ready for loading at the agreed time.
7.2 The Client must not ask the Company to transport or handle any items that are hazardous, illegal, perishable, or prohibited, including but not limited to drugs, firearms, explosives, flammable materials, live animals, or items requiring special licences.
7.3 The Client shall confirm that they are the owner of the Goods or have full authority from the owner to enter into a contract with the Company for the movement of the Goods.
8. Company Responsibilities
8.1 The Company will exercise reasonable care and skill in providing the Services, including the handling, loading, and transportation of Goods.
8.2 The Company will seek to arrive at the agreed time; however, stated times are estimates and cannot be guaranteed. The Company shall not be liable for delays caused by traffic, road conditions, accidents, or circumstances beyond its control.
8.3 The Company will take reasonable steps to protect the Goods and property during loading, transport, and unloading, subject always to the limitations and exclusions set out in these Terms and Conditions.
9. Liability and Limitations
9.1 The Company will be liable for loss of or damage to Goods only where such loss or damage is caused by the negligence or breach of contract of the Company, its employees, or agents while the Goods are in the Companys care and control.
9.2 The Companys total liability for any claim or series of related claims arising out of or in connection with the Services shall not exceed the lower of the replacement value of the Goods or a reasonable limit determined by reference to the fees paid for the Services.
9.3 The Company shall not be liable for:
a pre-existing damage, defects, or wear and tear.
b damage to Goods that have not been packed or protected adequately by the Client, where packing was not undertaken by the Company.
c damage arising from the dismantling or reassembly of furniture or equipment, unless previously agreed in writing and carried out by the Company with reasonable care.
d loss or damage resulting from inadequate or unstable access, including but not limited to narrow staircases, low ceilings, or poor structural conditions.
e indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.
9.4 Certain items are excluded from cover and are moved at the Clients sole risk, including but not limited to cash, jewellery, precious metals, important documents, antiques of high value, and items of sentimental value. The Client is strongly advised to transport such items personally.
9.5 The Company will not be liable for any loss, damage, or delay caused by events beyond its reasonable control, including but not limited to acts of God, adverse weather, road closures, accidents, public disturbances, or third-party actions.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably possible and, where practicable, noted at the time of completion of the Services.
10.2 Any complaint or claim relating to the Services must be made in writing to the Company within a reasonable period, and in any event no later than 7 days from the date of the move. The Client should provide evidence of the alleged loss or damage, including photographs and a description of the items affected.
10.3 Failure to notify the Company within the specified time period may prejudice the Companys ability to investigate and may affect the outcome of any claim.
11. Parking, Access, and Charges
11.1 The Client is responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery locations. Where parking permits or temporary arrangements are required, the Client should obtain these in advance wherever possible.
11.2 Any parking fines, clamping, or enforcement charges incurred during the provision of the Services due to inadequate or illegal parking requested or agreed by the Client shall be payable by the Client.
11.3 If the Vehicle cannot be parked within a reasonable distance of the property, additional time or labour charges may apply for any extra carrying distances, use of stairs, or access difficulties.
12. Waste and Disposal Regulations
12.1 The Company is not a general waste carrier and will not remove or dispose of household refuse, construction waste, hazardous materials, or items that require specific disposal licences, unless expressly agreed in advance and carried out in accordance with applicable regulations.
12.2 The Client must not request the Company to dispose of items illegally, including fly-tipping or leaving items in unauthorised locations. The Company will refuse any such request and may terminate the Services immediately if unlawful disposal is insisted upon.
12.3 Where the Company agrees to remove unwanted items, they shall be treated as waste or donations as agreed. The Client confirms that they have the right to dispose of such items and releases the Company from any subsequent claims regarding ownership or value.
12.4 Any fees charged by recycling centres, local authorities, or waste facilities in connection with disposal services arranged by the Company on behalf of the Client shall be payable by the Client in addition to the standard service charges.
13. Insurance
13.1 The Company will maintain such insurance as it considers appropriate in connection with its business. However, this may not fully cover the value of all Goods transported.
13.2 The Client is strongly advised to arrange independent contents or removals insurance suitable for the value and nature of their Goods, especially for high-value items.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data relating to the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.
14.2 The Company will take reasonable steps to keep personal information secure and will not sell personal data to third parties. Information may be shared with service providers or authorities where necessary for the performance of the Services or where required by law.
15. Termination
15.1 The Company may terminate the agreement and cease providing Services immediately if:
a the Client fails to pay any amount when due.
b the Client acts in an abusive, threatening, or unsafe manner towards the Companys staff.
c the Company reasonably believes that continuing the Services would be unsafe, unlawful, or materially different from the agreed scope.
15.2 On termination, the Client shall pay the Company for all Services provided up to the date of termination, including any reasonable additional costs incurred.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company with respect to the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral.
17.4 The Company reserves the right to amend these Terms and Conditions from time to time. The applicable version shall be the one in force at the time the Client makes a booking, unless a later version is expressly agreed in writing.
